A: Yes, you can.

A: The reason why LoRa and GPS antennas cannot screw all the way down is because we reserved the length of the thread for future antennas, it is normal.

A: Seldom happened with phenomenon of alternating yellow and green lights is normal. If happened too frequent, we highly recommended you change your internet environment.

A: It had high probability that you had done connected to your miner with Bluetooth once. You can go to Bluetooth setting on your phone, and delete/forget uGW series equipment. Then back to App and reconnect again. That can help you to solve the problem you had.

A: Your miner had high probability meet hardware situation, please directly contact after-sale member for help.

• Go to website helium.comand check your miner in the deployment area to make sure your miner is offline or not.
• Check whether the power port or network port is disconnected or not. If this is the hardware problem, please reconnect the hardware and power off the machine or long press the configuration button around 10 seconds. Once miner’s led light changed into red and release the button to restore. Factory settings might help to solve the problems.
• Try to change the internet cable or change the internet connection to solve the problem.

• If you cannot solve issues with the actions listed above, please contact after-sale member for remote diagnosis.

A: You are more likely to encounter is that the packet loss problem occurs when the address information is transmitted. You can click the location empty miner from APP front page, and choose “connect”. Once connect, you can redo assert location by sending location again, that might help you with your problem.

• Go to website helium.comand check your miner in the deployment area to make sure your miner is offline or not.
• Make sure your miner is located in open space or windows which can face to the open space.
• Check with map from helium.comand see whether you are the only miner in your area. If you are the only one miner in your area, you cannot earn profit.
• Please check the location setting shown on APP and your actual location. The miner on chain will be authenticated. If the conflict with the actual location is too large. No profit will be given if the result is not passed. Please change your location address again.

• Go to explorer.helium.com, check activity of your online miner and see if there is Witnessed Beacon or not. If there is no problem with four actions listed above, but no Witnessed Beacon listed. Please contact after-sale member for remote diagnosis.